Merlloyd
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Key Number for Activation missing
Hello,
I just downloaded SmartScore and want to activate it.
But the activator asked me for a "Key Number".
Where can I find this number? Because I only have bought the download version.
Thanks for help
Best,
Martin
quote: Did you install the German version? It sounds as if you did, if the menus are in German. You will need a German serial number and ID in that case. Also, you didn't mention which edition you installed. if you are installing any edition other than the Pro, you need to select the exact edition you are installing from the splash screen that first opens when installing.
Last edited by Tech Moderator, 1/27/2014, 9:57 am
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1/19/2014, 5:50 am
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ZootS
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Re: Key Number for Activation missing
When you purchased it you should have received an email from Musitek, mine was from [email protected], listing your ID number and serial etc.
Look in your junk folders etc.
--- SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
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1/19/2014, 6:52 am
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Merlloyd
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Re: Key Number for Activation missing
Thanks for you answer.
I got an email with my Customer ID and my Serial.
But the activator asked for a "Key Number for SmartScore X2" and a serial number.
I tested it with the Customer ID, but didn't work
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1/19/2014, 7:44 am
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ZootS
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Re: Key Number for Activation missing
As you can see this forum is lightly travelled so if you haven't done so or solved your problem you will have to contact Musitek support to get this sorted out.
Musitek does not actively monitor this forum.
--- SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
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1/21/2014, 6:46 am
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Merlloyd
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Re: Key Number for Activation missing
It is soooooo stupid!
Because I don't get any answer from any emailadresses from Musitek, I installed SmartScore on Windows as English Version.
And what can I see? The fields in the german form are named wrong AND they are in the wrong sequence!
I can't believe that!
I typed the Serial Number into the filed "Key Nummer"
and the Customer ID into the field "Serien Nummer" and now it works!
For all who have the same problem...
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1/24/2014, 3:56 am
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Tech Moderator
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Re: Key Number for Activation missing
Did you install the German version? It sounds as if you did, if the menus are in German. You will need a German serial number and ID in that case. Also, you didn't mention which edition you installed. if you are installing any edition other than the Pro, you need to select the exact edition you are installing from the splash screen that first opens when installing.
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1/27/2014, 9:57 am
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