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al808 Profile
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Registered: 01-2019
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How do you get your upgrade serial number ??



Hi guys,

I purchased an upgrade from Piano Edition X2 to Song Book Edition 64 on Saturday, and have tried without success to talk to someone or get an email reply from Musitek.

I can't find anywhere in the receipt order email any serial for the update. Could somebody please clarify for me what the procedure is.

Thanks for any help, cheers Alex.
8/17/2020, 9:36 pm Link to this post Send Email to al808   Send PM to al808 Blog
 
ZootS Profile
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Re: How do you get your upgrade serial number ??


I had this problem with the Pro version and it supposedly was caused by my email address used for the login being no longer valid which is true. The "system" apparently uses it rather than the one I used when making the upgrade purchase. I had to bug them with 2 emails and a phone call. The reply came after the second email.
The words in the reply and apology indicate they are very busy with problems arising from the release of the new version which isn't surprising. Keep trying, its the only way to get the serial.

---
SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
8/18/2020, 5:08 am Link to this post Send Email to ZootS   Send PM to ZootS
 
al808 Profile
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Re: How do you get your upgrade serial number ??



Hi ZootS,

Thanks for your reply,hopefully it will all be sorted in the near future.

Cheers Al.
8/18/2020, 5:47 am Link to this post Send Email to al808   Send PM to al808 Blog
 


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