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TimSocha Profile
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won't open in Finale


Dear Sirs,

mac os 10.13.6

I just bought the app xml, smartscore from the apple app store.
I installed, then attempted to test it. I scanned a score, that worked
Then I opened it in smart score, and that worked
I chose to save the file as xml, got the message “can’t save file”
then I chose to open it in Finale
it opened in Finale 2014 instead of Finale 26, much to my dismay because of the instability
Finale crashed
I deleted Finale
I started all over and opened the pdf in the xml app, chose Finale, but it wouldn’t open
I deleted smartscore
I reinstalled smartscore
I tried again and Finale wouldn’t open

so I’m stuck, what are your suggestions:

Best regards,

Tim.
9/25/2019, 8:17 am Link to this post Send Email to TimSocha   Send PM to TimSocha Blog
 
mikey12045 Profile
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Re: won't open in Finale


This is a user forum. For official help, go to the musitek website, and you can send an email to tech support.

In the meantime, though, exactly which program did you buy? Was it Music-to-XML? (About $100?) Or one of the SmartScore programs- Pro, MIDI, Piano, or Guitar?

You need to get the file into an XML. If you can’t save, can you export as an XML? And you don’t directly open an XML in Finale; you have to use File > Import > XML.

---
SS64 Pro v. 11.5.99, Mac Ventura 13.6.3, Finale 27.4.1
wawoodman at aol dot com
9/25/2019, 2:16 pm Link to this post Send Email to mikey12045   Send PM to mikey12045 Blog
 
TimSocha Profile
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Re: won't open in Finale


It's Music to XML and about 100 Dollars.

The options are to save as xml, or choose finale. Neither works. Just like I mentioned in my emal.

The smart score folks have not responded.

Thanks,
9/25/2019, 11:35 pm Link to this post Send Email to TimSocha   Send PM to TimSocha Blog
 
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Re: won't open in Finale


I've never used the program you are using but have you downloaded and properly "activated" your paid Smartscore program? Their demo versions do not allow files to be saved.

---
SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
9/26/2019, 5:55 am Link to this post Send Email to ZootS   Send PM to ZootS
 
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Re: won't open in Finale


As far as I can tell, there is no demo for Music to XML. The link takes you to a page where you can download a demo for one of the SmartScore versions.

IMO, this is misleading. In M2XML, you can't open the file as as an emf, and edit it. All you can do is scan, recognize, and export. So you get a result with the same errors, but you can't correct them until you're in Finale.

So, if this is what the OP has, than Zoots is correct; you can't save or export.

And to TimSocha: give it a day or so for them to get back to you. They are busy working on the new version!

---
SS64 Pro v. 11.5.99, Mac Ventura 13.6.3, Finale 27.4.1
wawoodman at aol dot com
9/26/2019, 6:57 am Link to this post Send Email to mikey12045   Send PM to mikey12045 Blog
 
TimSocha Profile
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Re: won't open in Finale


Of course it's installed, and it's not a demo, i paid for it. So I'm basically left hanging because the firm is not contacting me, apple is giving me the run around...It's so simple, everything works up to the point that I select "Finale" and the computer just sits there doing nothing. I personally don't have time, and will ask for a refund. No disrespect intended, but I don't care about their new version, I have a job to do - now.
9/27/2019, 4:52 am Link to this post Send Email to TimSocha   Send PM to TimSocha Blog
 
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Re: won't open in Finale


I have heard that other people have trouble with the Open in Finale aspect. I have SmartScore Pro, and I save the XML, and import that into Finale.

Would you send me the PDF that you're working from, and I'll see if I can spot anything that might be causing the problem?

You can send it to wawoodman at aol dot com.

---
SS64 Pro v. 11.5.99, Mac Ventura 13.6.3, Finale 27.4.1
wawoodman at aol dot com
9/27/2019, 7:27 am Link to this post Send Email to mikey12045   Send PM to mikey12045 Blog
 
TimSocha Profile
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Re: won't open in Finale


Thank you. In my first message, I explained that the pdf open in Finale 2014 (instead of Finale 26), which is very unstable and crashed more less straight away.

This would mean that it's not the document, but the program, which won't find and open Finale 26. I mentioned that I deleted Finale 2014, and smart score software. The updated Finale and reinstalled the smart score software.

I'm pretty sure it's not the pdf, but the smart score program, which is why I contacted the company, as well as the app store. Until now, they have both given me the runaround, which is why I'm going for a refund.

I will send you the pdf though, just in case.

Thanks very much
9/28/2019, 2:53 am Link to this post Send Email to TimSocha   Send PM to TimSocha Blog
 
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Re: won't open in Finale


Finale 2014 is not supported in 10.13, which would explain the crash. That would not be the fault of SmartScore.

As soon as I get your file, I'll check it out.

---
SS64 Pro v. 11.5.99, Mac Ventura 13.6.3, Finale 27.4.1
wawoodman at aol dot com
9/28/2019, 7:15 am Link to this post Send Email to mikey12045   Send PM to mikey12045 Blog
 
TimSocha Profile
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Re: won't open in Finale


I am not complaining about the crash in Finale 2014. I am complaining about the fact that smart score will not open Finale 26, because this leaves me high and dry. I simply expained all the steps I took in order to avoid speculation.

SmartScore does not open Finale 26.

Thanks, Tim.
9/29/2019, 10:24 pm Link to this post Send Email to TimSocha   Send PM to TimSocha Blog
 


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