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iclarke Profile
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Software Dissapears from PC


If I dont use the software, Smartscore X2, for a long period of time it always dissapears from the machine - beoomes uninstalled. I then have to go through the process of reinstalling the original and all the updates when I want to use it. Anyone any ideas why this happens?
3/29/2018, 1:39 am Link to this post Send Email to iclarke   Send PM to iclarke Blog
 
tlwebb Profile
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Re: Software Dissapears from PC


You don't say what platform or operatin system you have, but to me this sounds like one of those "helper" apps that come bundled with some computers, or downloaded stuff, to simplify your life by "cleaning up" stuff you don't use frequently.

That's a wild guess, but at this point it gets my vote. I've had SSX Pro (the original version, not SSX2) on this computer for eons and it's never disappeared.


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SSX Pro V10.3.3.; WinXP-SP3 (32-bit)
3/29/2018, 5:40 am Link to this post Send Email to tlwebb   Send PM to tlwebb
 
iclarke Profile
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Re: Software Dissapears from PC


I wondered about that too. I have had it on this machine from day 1 of purchasing an early version when I think I was running Vista Business which got upgraded to Win 7 and is now Win 10. If I dont use the software for a number of months, not really defined it but lets say 6 months, try to open it and its gone leaving just the shortcuts.

It is an old machine and I have just ran, which could be the cause but I didn't think to check first, Eset Online Scanner which I use in addition to my normal virus software. I suppose it could have got rid of software that hasn't been used for a while.

Thanks for your thoughts. The only flaw that I can see with that notion is that it seems only to be Smartscore that dissapears. I have loads of software that is infrequently used.
3/29/2018, 5:49 am Link to this post Send Email to iclarke   Send PM to iclarke Blog
 
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Re: Software Dissapears from PC


I've never experienced this either (for years).

Does it really become uninstalled and isn't even in the list of installed programs? Not knowing what your computer and OS is doesn't help being more specific.

What I have experienced is that SS will startup in Windows with just a little block in the upper corner of the screen with the Minimize/FullScreen/Exit block and if you aren't looking carefully you won't see it. Clicking on FullScreen icon makes it display normally.

Musitek support doesn't obviously visit here much so you may be better off contacting them via email.



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SmartScore ProX2 - since it came out, SmartScore ProX before it
Windows 10 - since officially released, Win 8.1, Win 7 before it
3/29/2018, 5:53 am Link to this post Send Email to ZootS   Send PM to ZootS
 


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