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gnawrot Profile
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Registered: 12-2016
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How much time needed to get reply from Musitek


quote:

I purchased Score X2 MIDI software from Musitek but have not license and customer id. I contacted support 13 days ago and still no reply. Is this normal? Anybody can help? I will send the software back if I don't get prompt response.


Please contact Musitek tech support as follows:
e-mail: [email protected]
phone: 805-646-8051

We do, and always have, make an effort to reply to all queries in a timely manner.

Musitek Tech Support

Last edited by Tech Moderator, 1/14/2017, 7:05 am
1/11/2017, 6:52 am Link to this post Send Email to gnawrot   Send PM to gnawrot Blog
 
ZootS Profile
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Re: How much time needed to get reply from Musitek


No, that is not normal to get the serial number and customer ID. Support for technical issues can often require follow-ups but my experience is that when the maximum number of installs is exceeded they've been quick to reset my number.

I just called Musitek and they are indeed alive and well out in California which is great news! The nice fellow on the phone said that support number is out of service and they will update the site to reflect that.

The number I called is the 805-646-8051 number.

He said they do answer all emails but sometimes one slips through the cracks and he asked that you resubmit your request again. They have said this before but it seems a number certainly do slip through the cracks.

---
SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
1/11/2017, 9:40 am Link to this post Send Email to ZootS   Send PM to ZootS
 
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Re: How much time needed to get reply from Musitek


Please contact Musitek tech support as follows:
e-mail: [email protected]
phone: 805-646-8051

We do, and always have, make an effort to reply to all queries in a timely manner.

Musitek Tech Support

quote:

gnawrot wrote:

I purchased Score X2 MIDI software from Musitek but have not license and customer id. I contacted support 13 days ago and still no reply. Is this normal? Anybody can help? I will send the software back if I don't get prompt response.



1/11/2017, 2:40 pm Link to this post  
 


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