sendero
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re: unable to load smartscore pro after upgrade
Dear all,
after I upgraded my software, I am unable to load it. It appears that it is trying to validate my software.
I tried to re-install again from the CD but it says that I have a newer version and I cannot install it, either.
should I uninstall and install the software again?
I sent an email to the support and I did not receive any help
please help
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1/10/2017, 5:21 am
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ZootS
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re: unable to load smartscore pro after upgrade
I assume the upgrade was to a new version of SS Pro, not the computer operating system.
Did you get a message saying something like the "maximum number of installs is being exceeded"? If so, only Musitek staff can correct this and they usually do it quickly.
The other thing that has to work is internet access to the server that authorizes the software. If the server is down or there is some other problem then Musitek has to correct the server problem, if any, and you have to correct the internet access problem.
Back to your original question, uninstall and reinstall certainly is one of the first steps taken in similar circumstances unless you know there is a problem with the 2 listed above.
If it still fails, you might try downloading the SS Pro upgrade again in case it was corrupted but usually corrupted downloads get caught when installing but not always.
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SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
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1/10/2017, 6:25 am
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sendero
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re: unable to load smartscore pro after upgrade
yes, I upgraded the SSpro..
no, I did not receive this message as I have installed it in only once computer.
Ok, I will uninstall and install again and get back to you
best
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1/10/2017, 9:31 am
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sendero
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re: unable to load smartscore pro after upgrade
quote:
I did uninstall and re-install the soft. Now, I can install it. I add the serial and costumer number and it states it is incorrect??
Also, I did try to call the tech support and it says that the number no longer works??
Can you please help?
senderoaa at yahoo
Were you able to successfully install your software?
If not, please reach Tech Support directly at:
[email protected]
NOTE:The old tech support number at 805-646-5841 has been abandoned as is not longer working.
You may also reach us at 805-646-8051. But for technical support issues, it is ALWAYS better to e-mail us since we will most likely require that you send us problem files along with a description of your issue.
Thanks
Musitek Customer Support.
Last edited by Tech Moderator, 1/14/2017, 6:38 am
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1/10/2017, 5:58 pm
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tlwebb
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re: unable to load smartscore pro after upgrade
quote:
sendero,
I did try the support phone number and got the inactive number message. Did you again try submitting an email support request or this new development? Are you certain you entered the customer and serial numbers "exactly" as sent (e.g. they may be case sensitive). I wish I could suggest something else, but I haven't changed or updated my installation in years.
I have no idea what might be going on with the company; I'm only a user myself, and may be a "second class" user at that for not having upgraded to the latest version. If I had to guess, I'd say they're going through some tough times (as are many other small businesses these days,especially software companies). Even email support has been dicey, but in my experience, if you keep trying, they usually deliver.
The country, and the world in general, is in a different, difficult, and unpredictable space right now, especially for small businesses and non-profits. My guess is that they're really stretched for resources, but I have no way of knowing better than you.
Musitek and its technical support operation are alive and well. Since the majority of problems that reach us by phone result in our asking customers to provide .PDF, .TIF and/or .ENF source files, we STRONGLY encouraging customers with technical issues to reach us by e-mail at
[email protected]
The old tech support number, 805-646-5841 has been abandoned and is no longer valid.
Musitek Customer Service
Last edited by Tech Moderator, 1/14/2017, 6:45 am
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SSX Pro V10.3.3.; WinXP-SP3 (32-bit)
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1/10/2017, 9:27 pm
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ZootS
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re: unable to load smartscore pro after upgrade
Hi,
After tlwebb's disturbing finding about the phone and a post about not receiving a customer number and serial on the User Discussion forum I gave Musitek a call. Here is the comment I posted in the user forum.
I just called Musitek and they are indeed alive and well out in California which is great news! The nice fellow on the phone said that support number is out of service and they will update the site to reflect that.
The number I called is the 805-646-8051 number.
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He said they do answer all emails but sometimes one slips through the cracks and he said resubmit your unanswered requests again. They have said this before but it seems a number certainly do slip through the cracks.
Anyway, they are still with us.
Last edited by ZootS, 1/11/2017, 9:48 am
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SmartScore64 Pro currently
Windows 11 - Win 10, Win 8.1, Win 7 before it
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1/11/2017, 9:47 am
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